The size of the carton in the latest delivery rang alarms bells immediately. I thought I had ordered a restock of nibs but the carton resembled the Hyundai advert where a car is delivered in a cardboard box. Digging through a mountain of poly chips, box after box after box emerged, multiple packs of nib sets, shrink wrapped box sets… I wondered if I was going to discover the company cat and a delayed Christmas hamper. What had I ordered? On checking my order it turns out that I had not ordered in units but rather in multipacks resulting in six times what I thought I was ordering. The cardboard box alone would have filled our recycling bin.
- I promise myself to read more carefully or next time it may be a something like a car
- or even six cars!
Thank you to all our customers for making November a spectacular month – our best in 21 years trading.
Thank you, thank you, thank you.
We are trying to keep the shelves stocked so that we can supply all your favourite pens and inks in time for Christmas. Order in good time so that we can get them to Santa in time for his Christmas delivery to you!
After a difficult birth Blots Pen & Ink Supplies new responsive website has arrived. It’s not perfect and is demanding a lot of attention (though it doesn’t wake me up in the night for feeding). The remnants of several years of html coding now need to be cleared out and new choices and listings input. Hopefully it will make browsing from the couch much easier. Some calligraphy for the logo and the banner has been submitted. I hope you enjoy the new site.
Mobile and tablet e-commerce traffic has reportedly grown by 2000 per cent in the last four years. If you have tried to buy on websites using your smartphone or tablet you will have experienced the frustration of trying to fit a desktop site onto a smaller platform. Trying to find the ‘Buy Now’ or ‘Next’ button can be tortuous and time consuming. If only the website knew you were viewing on a smartphone or tablet and presented the website to fit your device then ordering what you want would be so much easier.
Blots website is currently being redesigned to do just that!
By the end of September www.blotspens.co.uk will know that you are lounging on your couch with your iPad or tablet on your knee and will resize and reconfigure to suit whatever you are using. This should make viewing and ordering what you want much easier. The responsive design should cope with all the different systems and platforms and hopefully provide a easier and more enjoyable shopping experience.
Watch out for our new site – coming soon to a couch near you…
Blots Pen & Ink Supplies was officially started on 1st August 1993 so tomorrow is our 21st birthday! I started from the boxroom, soon took over the back bedroom but really got into trouble when my wife found drawing boards under our bed. After a few years lifting cases of ink into the loft, and down again, I moved Blots into units in Bury Business centre. Finally we moved into Blots comfy bungalow at the bottom of the garden. Happy Birthday Blots!!
Spring email sent today listing new products. Foam finger grips and battery operated erasers feature. With letter post at 50p per letter it’s got to be an economic way of contacting customers. Just got to find enough stuff to make the emails interesting, useful, worth opening and lead to orders.
I must admit to being amazed at the amount of spam that this blog (and probably everybody else’s) attracts. According to some figures in the year 2011, the estimated figure for spam messages is around seven trillion. ( I don’t know how many noughts/zeros to put after the 7!) It is a daily task to scan through them (not the 7 trillion – but it is hundreds) and consign to the trash. The cost must be paid for by us all, the additional resources the internet service providers must provide, the time the companies and individuals spend in clearing this daily deluge of unsolicited and damaging junk; loss of reputation on Google; the additional cost of purchasing a plug-in to sift through the dross. What is the hoped for benefit of the spammers when it is consigned to the bin before it ever appears on the blog?
Feefo is our Customer Feedback provider and gives every customer the opportunity to comment on the Service and Product they have received from us. The comment is automatically available on our website and can be seen by anyone. We can respond to the comment but cannot remove it.
We are very pleased to receive a Gold Trusted Merchant Award as we achieved a 98% Service Rating over 2013. These awards are difficult to come by and hopefully demonstrates our commitment to, and achievement of, a high quality service.
I am amazed how much garbage a blog attracts with offers of SEO, rucksacks, Viagra… all trying to promote their products and services via my blog…
After much fiddling and googling I think this blog has finally landed on the website blotspens.co.uk
I am trying to get this blog set up on blots website and I grow more confused by the day. (it’s not difficult!) In order to set it up my hosting has had to move to another server and, to move, it had to migrate, propagate ..(?). At least the website is now back functioning and I don’t think I lost any orders on the way. Maybe I should try one task at a time. I am trying to set this up, organise a regular mailing using Constant Contact, review all the customer accounts… I think I will go and lie down in a darkened room….